Level 1 Support Engineer

Level 1 Support Engineer

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Level 1 Support Engineer

Custodia is a UK based company, founded in 2017, with wider presence in North America, Europe and Asia both directly and through strategic partnerships.  

Our current key offering is the CC1 (Compliance Cloud One) service which records, stores and normalizes any type of communications data. This includes many common platforms such as phone email, SMS, phone calls, Microsoft Teams, WhatsApp and WeChat amongst many others. This allows companies to communicate in a compliant manner, whilst driving greater data-driven insights from the data they already have to store.

Due to wider market demands and as a fast moving, cloud-first SaaS company, Custodia is expanding into the capture, normalisation and monitoring of data across many other regulated industries and verticals. 

Custodia is a high-growth company with an energetic culture, and exciting, fast-paced work environment. We are partnering with some of the world’s leading companies to deliver CC1 to global companies across the finance, energy, healthcare, transportation, and other regulated industries. ​

Description

Custodia Technology is seeking a professional and ambitious CoE level 1 Engineer. You will take the initiative to provide regular feedback for improvements and efficiencies in processes, delivery methodologies and the operational service model as well as continually evolving management process definition in support. Liaising with other teams as needed to resolve all incidents & problems related to the supported environment as well as performing Move/Add/Delete/Change activities. You will be responsible for nurturing and delivering strong customer relationships that promote retention and loyalty while working closely with customers to ensure the successful delivery and continual improvement of Custodia Technology’s services.

Desired Skills & Experience

Must Have:

    • 2 + years relevant experience in enterprise IT server administration or comparable experience within Windows Server environments
    • ​Experience successfully supporting enterprise scale IT solutions
    • Experience working with installation and management of Windows 2012 -2019, SQL Server, Active Directory and virtual environments
    • ​Experience with VMware/Windows admin o Experience working on 24/7 help desk with direct customer contact
    • Experience using ticketing systems and following SLA & KPI’s.
    • Excellent communication skills with the ability to convey complex requirements / instructions / solutions to both technical and non-technical audiences with the correct level of detail
    • Quick to grasp technical details at a system and component level
    • Strong problem-solving skills o Excellent English written and spoken (other languages – advantage)
    • Work non-traditional hours including nights, weekend and holidays may be required
    • ​Ability to work ​
    • Ability to work in the UK

Qualifications

    • IT Certifications, Windows Server 2012 and up
    • Microsoft SQL Server 2012 or up
    • Microsoft Azure or other cloud solution knowledge

Nice to Have:

    • Verint / VFC knowledge / certification
    • Certification on any Voice Recording platforms

The Individual will be working 40 hours per week.​These hours are variable. The contract is governed by 24 * 7, 365 days a year; this could include weekends and bank holidays. The hours of work will vary depending on the Service Delivery requirements, upon reasonable notice given to the Individual.​       ​

Holidays:  28 days per annum, pro rata, including Bank Holidays​

To apply for this role, please send a covering letter and CV to careers@custodiatechnology.com